Return & Exchange Policy
We offer a 3-DAY RETURN/EXCHANGE POLICY.
- To get the return/exchange process started — [click here]
- A flat ₹100 processing fee is chargeable on all returns and exchanges (covers reverse pickup and handling).
- Products must be unused, undamaged, and in original packaging.
- No returns, exchanges, or refunds after 3 days of delivery.
- No cash or bank refunds — refunds are issued only as store credit / gift card, which can be used on any future order.
- Once we receive and quality-check the product, your store credit or exchange will be processed as usual.
RECEIVED A DAMAGED OR WRONG PRODUCT?
Share an unboxing video or photos with us within 24 hours of delivery and we'll send you a free replacement — no fee applies in this case.
WILL MY RETURN/EXCHANGE BE REJECTED?
Your return will be rejected if the item is missing its original packaging (box, tags, inserts) or shows clear signs of use or wear.
CAN I CANCEL MY ORDER AFTER IT HAS BEEN PLACED?
You can cancel your order if the order is not Dispatched/Shipped. Unfortunately, We are unable to Cancel your order once it has been Dispatched.
NON-SERVICEABLE PINCODES
If your pincode is not serviceable for reverse pickup, you'll need to courier the product(s) to the following address at your own cost:
SHYD - 007, Outer Ring Rd, BTM 2nd Stage, BTM Layout, Bengaluru, Karnataka 560076
Call — 9035887859 | Email — contact@shyd.in
PLEASE NOTE: This policy does not cover misuse, accidental damage or any abuse of the purchased product.